Legal

Vaibaji Terms and Conditions

Everything you need to know about using vaibaji — your rights, your responsibilities, and how we handle accounts, payments, bonuses, and disputes.

Last Updated: January 2025

What These Terms Cover

A quick overview of the key areas covered in the vaibaji terms and conditions before you read the full document.

Account Registration

Who can register on vaibaji, what information is required, and the rules around account ownership. One account per person — no exceptions. Age verification is mandatory for all players.

Deposits and Withdrawals

Rules for funding your vaibaji account via bKash, Nagad, and Rocket. Minimum and maximum transaction limits, processing times, and what happens if a transaction fails or is disputed.

Bonus Terms

How vaibaji bonuses work, wagering requirements, eligible games, time limits, and what happens if bonus terms are violated. Read this section carefully before claiming any promotion.

Game Rules and Fair Play

Standards for fair play across all vaibaji games. What constitutes a void bet, how technical errors are handled, and the consequences of attempting to exploit game mechanics or software bugs.

Account Security

Your responsibility to keep your vaibaji login credentials secure. What to do if you suspect unauthorised access, and how vaibaji handles security incidents on its end.

Disputes and Complaints

The process for raising a complaint with vaibaji, expected response times, and how disputes are escalated if they cannot be resolved at the first level of support.

Important Notice

Please read these terms and conditions carefully before using vaibaji. By creating an account or placing any bet on vaibaji, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of these terms, you must not use the vaibaji platform.

1 Acceptance of Terms

These terms and conditions ("Terms") govern your use of the vaibaji platform, including the website at vaibaji.club, the vaibaji mobile application, and all games and services offered through these channels. The Terms form a legally binding agreement between you ("the Player") and vaibaji ("the Company").

By accessing vaibaji, registering an account, making a deposit, or placing a bet, you confirm that you have read these Terms in full and that you agree to be bound by them. Your continued use of vaibaji following any update to these Terms constitutes acceptance of the revised Terms.

These Terms should be read alongside the vaibaji Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and vaibaji.

2 Eligibility

To register and play on vaibaji, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age. Vaibaji strictly prohibits underage gambling. Any account found to belong to a person under 18 will be closed immediately and all funds forfeited.
  • You must be accessing vaibaji from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to ensure that your use of vaibaji complies with the laws applicable in your location.
  • You must not be a current employee, contractor, or close family member of a vaibaji employee or contractor.
  • You must not be self-excluded from vaibaji or any affiliated platform at the time of registration.
  • You must be registering on your own behalf and not on behalf of any third party.
Age Verification

Vaibaji reserves the right to request age verification documents at any time. If you cannot provide satisfactory proof of age when requested, your account will be suspended and any pending withdrawals will be held until verification is complete.

3 Account Registration

Each player is permitted to hold only one vaibaji account. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering on vaibaji, you must provide accurate and complete information. This includes your real name, date of birth, and a valid contact method. Providing false information during registration is a breach of these Terms and may result in immediate account closure.

You are responsible for keeping your vaibaji login credentials — including your username and password — confidential. Vaibaji will never ask for your password via email, live chat, or any other channel. If you believe your account has been accessed without your authorisation, contact vaibaji support immediately at [email protected].

Vaibaji reserves the right to verify your identity at any point. You may be asked to provide a copy of a government-issued ID, proof of address, or proof of payment method ownership. Failure to provide requested documents within a reasonable timeframe may result in account suspension.

4 Deposits

Vaibaji accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit on vaibaji is ৳20. There is no maximum deposit limit for standard accounts, though vaibaji reserves the right to apply limits at its discretion.

Deposits are credited to your vaibaji balance as soon as the transaction is confirmed by the payment provider — typically within two minutes for bKash, Nagad, and Rocket transactions. If a deposit does not appear in your account within 15 minutes, contact vaibaji support with your transaction reference number.

  • All deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.
  • Vaibaji does not charge fees on deposits, but your mobile banking provider may apply their own transaction charges.
  • Deposits made in error cannot be reversed once credited to your vaibaji balance. Contact support immediately if you believe a deposit was made in error before placing any bets.
  • Vaibaji reserves the right to refuse or reverse a deposit if it suspects fraudulent activity or a breach of these Terms.

5 Withdrawals

Withdrawals from vaibaji are processed to the same payment method used for your most recent deposit. This is a security measure to prevent money laundering and protect player funds. Withdrawals to bKash, Nagad, and Rocket are typically processed within 5–30 minutes for verified accounts.

The minimum withdrawal amount on vaibaji is ৳100. There is no maximum single withdrawal limit for verified accounts, though vaibaji may apply processing limits for very large withdrawals and may request additional verification before processing.

  • Withdrawals can only be made to accounts registered in your own name. Withdrawals to third-party accounts are not permitted under any circumstances.
  • If you have an active bonus on your account, you must complete the associated wagering requirement before a withdrawal can be processed.
  • Vaibaji reserves the right to conduct enhanced due diligence checks before processing withdrawals above certain thresholds. This may extend processing times.
  • Withdrawal requests submitted outside of business hours may take longer to process. Vaibaji aims to process all withdrawal requests within 24 hours in the worst case.
Withdrawal Processing Times

bKash, Nagad, and Rocket withdrawals for verified accounts are typically processed within 30 minutes during peak hours. If your withdrawal has not arrived within 2 hours, contact vaibaji support with your withdrawal reference number and we will investigate immediately.

6 Bonuses and Promotions

Vaibaji offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms published alongside each promotion, as well as the general bonus rules set out in this section. In the event of a conflict between promotion-specific terms and these general terms, the promotion-specific terms take precedence.

Unless stated otherwise in the promotion terms, the following general bonus rules apply to all vaibaji bonuses:

  • Bonuses are available to one account per person, per household, per device, and per IP address. Attempting to claim the same bonus multiple times through different accounts is prohibited.
  • Bonus funds must be wagered a minimum number of times before they can be withdrawn. The specific wagering requirement is stated in each promotion's terms. The standard wagering requirement on vaibaji is 20x the bonus amount unless otherwise specified.
  • Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute at a lower rate. Check the specific promotion terms for contribution rates.
  • Bonuses have an expiry date. If the wagering requirement is not completed before the bonus expires, the bonus and any winnings derived from it will be forfeited.
  • Vaibaji reserves the right to withdraw any bonus offer at any time and to void bonus winnings if it determines that a bonus was claimed in breach of these Terms.
  • Maximum bet limits apply when playing with an active bonus. Placing bets above the stated maximum while a bonus is active may result in the bonus and associated winnings being voided.
Bonus Abuse

Vaibaji actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, using low-risk betting strategies to clear wagering requirements, and coordinating with other players to exploit promotions. Any account found to be engaging in bonus abuse will have its bonuses voided and may be permanently closed.

7 Game Rules and Fair Play

All games on vaibaji operate using certified random number generators (RNG) that have been independently tested to ensure fair and unpredictable outcomes. The published return-to-player (RTP) figures for each game reflect the long-term statistical payout rate and are accurate as of the date of publication.

By playing on vaibaji, you acknowledge that:

  • Game outcomes are determined by the RNG and cannot be influenced by vaibaji, the player, or any third party.
  • The result displayed on your screen at the end of a game round is the final result. Vaibaji does not alter game outcomes after the fact.
  • In the event of a technical error or disconnection during a game round, the round will be resolved based on the game state recorded on vaibaji's servers at the time of the error. If the server did not record a completed round, the bet will be voided and the stake returned.
  • Vaibaji reserves the right to void any bet that was placed as a result of a software error, pricing error, or any other technical malfunction that resulted in incorrect odds or game parameters being displayed.

Each game on vaibaji has its own specific rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the rules of each game before placing bets.

8 Prohibited Conduct

The following activities are strictly prohibited on vaibaji and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

  • Creating more than one vaibaji account.
  • Providing false, misleading, or incomplete information during registration or verification.
  • Using another person's payment method or account details without their explicit consent.
  • Attempting to exploit software bugs, glitches, or errors in any vaibaji game or system.
  • Using automated software, bots, scripts, or any other tool to interact with vaibaji in a way not intended for human players.
  • Colluding with other players to gain an unfair advantage in any game.
  • Engaging in any form of money laundering or using vaibaji to process funds derived from illegal activity.
  • Threatening, harassing, or abusing vaibaji staff or other players through any communication channel.
  • Attempting to reverse-engineer, copy, or reproduce any part of the vaibaji platform or its games.
Zero Tolerance Policy

Vaibaji operates a zero-tolerance policy toward fraud, cheating, and money laundering. Any account found to be engaged in prohibited conduct will be closed immediately, all balances will be forfeited, and the matter may be referred to law enforcement authorities.

9 Account Suspension and Closure

Vaibaji reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

  • Breach of any provision of these Terms.
  • Failure to complete identity or payment verification within a reasonable timeframe.
  • Suspected fraudulent activity, money laundering, or other illegal conduct.
  • Receipt of a chargeback or payment dispute from a player's payment provider.
  • At the player's own request, including for responsible gaming purposes.

If your account is closed due to a breach of these Terms, any balance remaining in the account may be forfeited. If your account is closed for any other reason, vaibaji will return your remaining balance to your registered payment method after completing any necessary verification checks.

Players who wish to close their own vaibaji account voluntarily can do so by contacting support at [email protected]. Account closure requests are processed within 24 hours.

10 Responsible Gaming

Vaibaji is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available in your account settings and can be activated at any time.

If you feel that your gaming is becoming a problem, we encourage you to use these tools or contact vaibaji support for assistance. You can also visit our dedicated Responsible Gaming page for more information and resources.

  • Deposit limits can be set on a daily, weekly, or monthly basis. Reductions take effect immediately; increases require a 24-hour cooling-off period.
  • Self-exclusion can be applied for periods ranging from 24 hours to permanent. During a self-exclusion period, your account cannot be accessed and no new accounts can be created.
  • Vaibaji will not send promotional communications to players who are self-excluded.

For more details, please read the full Responsible Gaming Policy.

11 Privacy and Data

Vaibaji collects and processes personal data in accordance with its Privacy Policy. By registering on vaibaji, you consent to the collection and use of your personal data as described in that policy. Key points include:

  • Vaibaji collects personal data necessary for account registration, identity verification, payment processing, and customer support.
  • Vaibaji does not sell or share your personal data with third parties for marketing purposes.
  • Your data is stored securely using industry-standard encryption and access controls.
  • You have the right to request access to, correction of, or deletion of your personal data, subject to vaibaji's legal obligations to retain certain records.

For full details on how vaibaji handles your data, please read the Privacy Policy.

12 Limitation of Liability

To the fullest extent permitted by applicable law, vaibaji's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.

Vaibaji is not liable for:

  • Any loss of profits, revenue, data, or goodwill arising from your use of vaibaji.
  • Any interruption, suspension, or termination of the vaibaji service, whether planned or unplanned.
  • Any loss arising from a technical error, software bug, or connectivity issue beyond vaibaji's reasonable control.
  • Any unauthorised access to your account resulting from your failure to keep your login credentials secure.

Nothing in these Terms limits vaibaji's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

13 Amendments to These Terms

Vaibaji reserves the right to update or amend these Terms at any time. When material changes are made, vaibaji will notify registered players via email or a prominent notice on the platform. The updated Terms will take effect 7 days after notification, or immediately for changes required by law or to address security concerns.

Your continued use of vaibaji after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must stop using vaibaji and may request account closure by contacting support.

14 Contact Us

If you have any questions about these Terms, or if you wish to raise a complaint or dispute, please contact the vaibaji support team:

Get in Touch

Email: [email protected]
Live Chat: Available 24/7 via the vaibaji platform
Response Time: Most queries resolved within 2 minutes via live chat; email responses within 24 hours.

Vaibaji aims to resolve all complaints at the first point of contact. If your complaint cannot be resolved by the support team, it will be escalated to a senior member of the vaibaji team within 48 hours. You will receive a final response within 14 days of submitting a formal complaint.

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